Terms of Service

HAUSBRAID is software for braiders, whether in a salon, at home or mobile: a calendar, clients, a menu of services with a public link and online booking, a team, hair stock, a daily To do, and an assistant you can ask on the web or by text. It is a paid subscription after a free trial, described below.

• Free trial. A new salon gets 15 days free, starting when its owner finishes setting it up, for one braider on the calendar. No card is needed. Each owner gets one free trial.
• Price. After the trial, HAUSBRAID is $20 a month for the first braider on the calendar and $5 a month for each braider after that, or, paid yearly, $220 a year for the first braider and $55 a year for each one after (a month free). Prices are in US dollars and exclude sales tax, which we add where the law requires it.
• Payment. You pay by card through Stripe, in advance for each month or year. Your plan renews automatically at the end of each period, at the price then in effect, until you cancel. We tell you before any price change takes effect.
• Braiders. A braider counts while they are on the salon's calendar, whether or not they sign in. Adding one charges the difference for the rest of the current period straight away; taking one off the calendar credits the unused time to your next payment.
• Cancelling. You can cancel any time from Settings, Plan & billing. Your plan then runs to the end of the period you paid for, and is not refunded for the part you don't use, unless the law requires it.
• When a trial ends or a payment fails. If the trial ends without a plan, or a payment still fails after Stripe has retried it, your salon becomes read-only: you and your team can still see your information, but nothing can be changed or sent and online booking at your link is paused, until you choose a plan or pay. We don't delete anything because of it.

• You must be at least 18 and able to enter a contract to create an account.
• You sign in with your email (or Google) and verify a mobile phone number. Keep the details true and up to date.
• You are responsible for what happens under your account. Keep access to your email and phone to yourself, and tell us at cousin.theophile@gmail.com if you think someone else has used your account.
• A salon's owner can invite team members and remove them. An owner is responsible for the people they invite and for what those people do in the salon.

The information you put into HAUSBRAID (your menu, bookings, clients, team, stock and messages) stays yours. You let us store and process it only to run HAUSBRAID for you, as described in the Privacy Policy.

When you add a client's details or ask HAUSBRAID to message them, you confirm you have the right to: the client gave you their details and agreed to hear from you about their bookings.

When you ask HAUSBRAID to bring your business over from another service (Booksy, Square or StyleSeat), you sign in to that service yourself and we copy what you ask for, on your instruction. You remain responsible for your use of that service under its own terms.

HAUSBRAID does not process, hold or receive your clients' money. Deposits, payments, refunds and saved cards go through your own Stripe or Square account, which you connect and which is governed by Stripe's or Square's terms. Their fees, payouts, disputes and holds are between you, your client and that processor. HAUSBRAID takes no cut of your bookings or payments.

The assistant uses AI models to read your requests and act in HAUSBRAID for you, with the same access you have. It can make mistakes: check important details. It asks before it does anything that can't be undone or that reaches outside your salon, such as texting a client.

You agree not to use HAUSBRAID to:

• break the law, or help anyone else break it;
• send spam, or text or email anyone who hasn't agreed to hear from you;
• harass, threaten or deceive anyone, or pretend to be someone else;
• upload anything you don't have the right to share, or anything harmful (malware, for example);
• reach anyone else's account or salon, probe or break HAUSBRAID's security, or overload it;
• copy, resell or reverse engineer HAUSBRAID, or scrape it by automated means.

We may suspend or close an account that breaks these rules, and will tell you why when we can.

HAUSBRAID sends text messages in these programs:

• The owner assistant, on (855) 901-8824. A salon owner texts the assistant questions and requests (their day, a booking, a client) and it texts the answers back. It also texts the owner alerts about their bookings and payments, and morning to-do texts when something needs doing; the owner chooses which in Salon settings. These texts are optional and off until the owner opts in: by ticking the box “Text me from HAUSBRAID” at the end of setup or in Salon settings (it starts unticked), or by texting the pairing code shown in Salon settings from the phone number they verified. Verifying a phone number to sign in is not an opt-in, and HAUSBRAID works the same without texts.
• Client booking messages. A salon's clients get a code to confirm their phone when they book online, then confirmations and reminders of their bookings, sent on the salon's behalf.
• Braider lines. A braider with a HAUSBRAID line gets texts about it, and clients and the braider text each other through it.
• Sign-in codes, to verify your phone number when you create an account.

Message frequency varies with your bookings and how much you text the assistant. Msg & data rates may apply. Reply STOP to any of these numbers to opt out of its messages, and START to opt back in. Reply HELP for help, or write to cousin.theophile@gmail.com. Carriers are not liable for delayed or undelivered messages. Agreeing to texts is not a condition of any purchase.

We don't share or sell your mobile number or your consent to texts for anyone's marketing. See these Terms of Service and the Privacy Policy.

We work to keep HAUSBRAID running and your information safe, but we can't promise it will always be available or free of errors. We may change, add or remove features. If we stop offering HAUSBRAID, we will tell you in advance and give you a way to take your information with you.

HAUSBRAID is provided “as is” and “as available”, without warranties of any kind, to the extent the law allows. To the extent the law allows, we are not liable for indirect, incidental or consequential losses, such as lost bookings, income or data, and our total liability for any claim about HAUSBRAID is limited to US$100.

You agree to cover us for claims that come from your use of HAUSBRAID in breach of these terms, including messages you ask HAUSBRAID to send.

You can stop using HAUSBRAID at any time. To close your account and delete your salon's information, write to cousin.theophile@gmail.com. We may suspend or close an account that breaks these terms.

We may update these terms. The date at the top says when they last changed. If a change matters, we will tell you by email or in HAUSBRAID before it takes effect. Using HAUSBRAID after that means you accept the new terms.

HAUSBRAID, operated by Theophile Cousin. Email cousin.theophile@gmail.com.